Terms

1.SERVICES PROVIDED

a. We will prepare for your firm a professionally designed website from a style chosen from our collection, and in your preferred colour. Your site will comprise all the pages shown in the demonstration sites illustrated within this website

Specifically:

Your firm's logo will prominently feature throughout the site

Your business name and contact details will be included at the foot of each main subject page

Your firm's personalised introduction for the 'about us' page will be included

Your firm's terms of business will be included if applicable

"Buy Online" services will be added to your site where applicable

Your company name and contact numbers at the foot of each main subject page

All site updates and changes which may be required for regulatory and compliance purposes.

As part of our service, we will keep your website up to date to reflect essential changes in legislation, calculator details etc. The amount and frequency of the updating will be at our discretion, and will be made at no extra cost to you

Please note that the final content of your site might differ slightly from that shown in the demonstration sites, for technical reasons, or to keep its content current.

2. OUR CHARGES

We will charge you a one-off set-up fee plus a monthly license, hosting, administration and support fee, payable by standing order.

You license your site from us, all content, textual and graphical is copyright.

Cancellation of our standing order for any reason other than termination of contract with Web Pro IT will incur a penalty equivalent to £50.00 reinstatement fee and 2% above base rate per week on outstanding balances .

Standing Order commencement:

First collection will be no earlier than 7 days after the first draft of your site has been uploaded for you to review Please note:

As stated above, our charges commence once you can see your draft site, not upon its ultimate finalization and upload to your domain, as we have no control over the speed with which your site is reviewed and compliance checked by you. However, we aim to make any necessary changes or where applicable, modifications for compliance purposes to the draft site within 7 days of receipt of such requirements from you. You should also note that our standing order will commence even if the "Buy Online" section, is not active (in whole or in part), as some of the providers we integrate into your site may require you to register with them, whereupon they will provide you with links to forward to us.

Your site will not be made accessible to the public until you or your compliance department has approved it and you have instructed us to make it "live".

If, after you have reviewed your draft site, you wish us to make minor changes, these will be made at no extra charge to you; more major changes (excluding those for compliance purposes - see below) might, at our discretion, be chargeable to you; however, if this situation arises we will agree costs and payment terms with you before carrying out the work.

Amendments required for compliance purposes will be made at no additional cost to you.

For accounting purposes, invoices for your fees will be issued quarterly in arrears.

Optional upgrades

Optional website feature upgrades will be offered to you from time to time, some of which may be available at a supplementary charge. Details of costs will be provided when we inform you of the upgrades

Changes to the monthly fee

We reserve the right to increase our monthly fee upon giving you a minimum of 60 days' notice in writing. However, no increase will be sought within 12 months from the date of your first standing order payment.

Charges for additional work on your website

When specific requests are made for further customisation to your website, we will provide you with a quotation in advance. Subject to the size of the project we may request a deposit upon commencement of work, with balance payable on completion.

Balances are payable 7 days after completion of work. Late payment will incur a late payment fee of 2% above base rate per week on outstanding balances.

3. E-MAIL

Your Site comes with 6 POP3 e-mail addresses. We will provide you with information to allow you to configure your e-mail software, but we cannot do it for you. Please consult with your in-house IT department or local computer engineer if further assistance is required to configure your email. Up to 20 additional email addresses are available for a total of £1.75 + vat per week (£91.00 + vat payable in advance)

4. SEARCH ENGINES/DIRECTORIES

a. All relevant site pages include "meta tags" to assist in search engine listing, and these will be tailored by us to reflect the name, location and key features of your business.
b. Once completed, your site will initially be promoted to the major search engines/directories which provide free listings. Then, from time to time, your site will be re-submitted.

In order to gain high rankings on Google and other main search engines we offer a Search Engine Optimisation service, for which further information can be obtained by clicking here

5. DOMAIN NAME

a. We include free of charge the following domain registrations:

New .CO.UK domain registration for the first two years
New .COM/.NET/.ORG.BIZ for one year
Important Note on Domain Renewal: Your domain must be renewed at the end of its registration period. We will do this automatically for you and invoice you for the cost of the renewal. This is an essential process, as without a valid domain your website will not be visible.
We register domains in your own name and you will be the legal owner of the chosen domain

b. You will be responsible for payment of all subsequent renewal fees.
c. If you decide to transfer your domain to another service, any costs incurred by us will be recharged to you at cost plus a 10% administration fee.
d. If you already have a domain name you wish to use, we will assist in its transfer to our server as necessary. We will make no extra charge, but sometimes the registrar with which you have registered your domain may require a transfer fee, which is payable by your firm.

Please note: There is no reduction in the monthly administration fee if you already have your own domain name.

6. WEB HOSTING

a. Unless otherwise agreed, we will arrange for your website to be hosted on our commercial servers, and the cost of this service is covered in your monthly fee.
b. If you prefer to use your own hosting service, please let us know and we shall ask you for the information necessary in order for us to upload your site to the web. However, some hosting companies may not fully support the technical requirements of our websites; in this event, we may recommend the full use of our own hosting services, included in our monthly administration fee - there will be no extra charge to you.

Please note: There is no reduction in the monthly fee if you choose to use your own host.

Company's Liability

In no circumstances whatsoever will Web Pro IT ("the Company") be liable for economic, indirect or consequential loss arising from delays or service interruptions

The Company will not be responsible for loss occasioned by computer viruses, whether introduced by the Company's software or otherwise, or unforeseen hardware problems which could affect continuity of service.

We The Company shall not be held liable for any loss or damage caused by the use, misuse, unavailability or removal of services

Whilst The Company shall expeditiously seek domain registration on behalf of clients, The Company shall not be liable in the event of the domain having been registered by some other company or person by the time The Company receives a confirmed order and domain name request from the client.

Your Privacy

To protect your privacy we conform with the requirements of the Data Protection Act, 1998, we will not distribute your name or e-mail address to any third party. We do send marketing support and important informational emails to our clients email addresses as part of our service however you may unsubscribe from this service at any time.

7. AMENDING, UPGRADING & FURTHER CUSTOMISING YOUR SITE

a. We will make or add, at no charge:
• changes to contact details
• updates as specified in 1b above
• articles or information provided by you for inclusion on the "News & Updates" page, provided these are supplied to us complete and in electronic format

b. Other additions or customisation will be charged for on a time basis, but we will agree costs and payment terms with you before carrying out the work. Your site can be upgraded at any time in the future to include:
• Additional pages
• New graphics
• Specific links to other sites

8. COMPLIANCE

a. We will work closely with your compliance officer to make any necessary changes to your website for complaince purposes. Your firm is ultimately responsible to ensure that the website is compliant.
b. Your firm is responsible for keeping a copy of your site, and details of all changes to it, for compliance purposes. We will normally retain only a copy of the most current version of your site.

ANTICIPATED TURNAROUND TIME ON ALL REQUESTED PROJECTS WILL BE ADVISED ONCE INSTRUCTIONS HAVE BEEN RECEIVED.

9. CONTENT PROVIDED BY THIRD PARTIES

Your website will contain information, and may link to services, provided by third parties. We will accept no liability for any losses or damages incurred by you or your clients from the use or non-availability of such content.

10. YOUR RIGHT TO CANCEL

You may cancel this arrangement at any time after a minimum period of 12 months, by providing us with one month's notice in writing.

11. COPYRIGHT

The content of these websites, including all text and images, unless provided by you or a third party, is the property of Web Pro IT. If you cease to use our service you may not use any part of the site (except that provided by you or a third party) on any other website.

Any site modifications, textual or graphics, will be arranged on request, and in some circumstances may be chargeable. We do not allow access to our sites to external parties. Any work you commission for your site by external suppliers must be submitted to us for approval and submission to your compliance department prior to uploading to the web.